By using our website or providing your personal data to us, you agree to the terms of this Privacy Policy.

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1. Personal data we may collect

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We may collect personal data that you provide to us directly, including but not limited to:

• Name

• Email address

• Phone number

• Delivery address

• Billing information

• Company name

• Job title

• Enquiry details

• Order information

• Marketing preferences

• Social media handle, where relevant for campaigns, giveaways or collaborations

 

We may also collect technical and usage information when you visit our website, such as your IP address, browser type, device information, pages viewed, time spent on our website, referral source, and cookies or similar tracking technologies.

 

2. How we collect personal data

We may collect your personal data when you:

• Visit or browse our website

• Make a purchase or submit an order enquiry

• Contact us through our website, email, WhatsApp, social media or other channels

• Subscribe to our newsletter or marketing updates

• Join a giveaway, campaign, event, survey or promotion

• Submit a café, retail, distributor, collaboration or media enquiry

• Interact with our advertisements, social media pages or online content

 

3. How we use your personal data

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We may use your personal data for the following purposes:

• To respond to your enquiries

• To process orders, payments, deliveries and customer support requests

• To manage café, retail, distributor, partnership or collaboration enquiries

• To send you updates, promotions, product news and marketing communications, where permitted

• To organise giveaways, campaigns, events, sponsorships or sampling activities

• To improve our website, products, services and customer experience

• To conduct internal analysis, reporting and business planning

• To verify your identity where necessary

• To comply with legal, regulatory, accounting or business requirements

• To protect our rights, property, safety, users, customers and partners

 

We will only collect, use or disclose personal data for purposes that are reasonable and relevant to our business, or where required or permitted by law.

 

4. Marketing communications

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Where you have agreed to receive marketing communications from us, we may send you updates about noomoo products, promotions, campaigns, events, recipes, launches or partner activities.

You may unsubscribe from our marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.

5. Disclosure of personal data

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We may disclose your personal data to third parties where necessary for the purposes listed in this Privacy Policy. These may include:

• Delivery and logistics partners

• Payment processors

• E-commerce platforms

• Website hosting, IT and analytics service providers

• Marketing, advertising and social media service providers

• Event, campaign or giveaway partners

• Distributors, retailers or foodservice partners, where relevant to your enquiry

• Professional advisers, such as auditors, lawyers or consultants

• Government authorities, regulators or law enforcement agencies where required by law

 

We do not sell your personal data.

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6. Cookies and analytics

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Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, remember your preferences, and support marketing or analytics activities.

You may adjust your browser settings to block or delete cookies. However, some parts of our website may not function properly if cookies are disabled.

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7. Protection of personal data

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We take reasonable steps to protect your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

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However, no method of internet transmission or electronic storage is completely secure. While we do our best to protect your personal data, we cannot guarantee absolute security.

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8. Retention of personal data

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We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required for legal, regulatory, accounting or business purposes.

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When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

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9. Access and correction

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You may request access to the personal data we hold about you, or ask us to correct inaccurate or incomplete personal data.

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To make a request, please contact us using the details below. We may need to verify your identity before processing your request.

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10. Withdrawal of consent

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You may withdraw your consent for us to collect, use or disclose your personal data by contacting us.

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Please note that withdrawing consent may affect our ability to provide certain products, services, updates or support to you.

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11. Transfers outside Singapore

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Where necessary, your personal data may be transferred to, stored or processed outside Singapore, including by third-party service providers or business partners.

Where we transfer personal data outside Singapore, we will take reasonable steps to ensure that your personal data continues to receive a standard of protection comparable to that required under applicable data protection laws.

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12. Third-party websites

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Our website may contain links to third-party websites, e-commerce platforms, social media pages or partner sites.

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We are not responsible for the privacy practices, content or security of these third-party websites. You should review their privacy policies before providing any personal data.

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13. Updates to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements or data protection practices.

The updated version will be posted on this page with the revised “Last updated” date.

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14. Contact us

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If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

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SimplyMade Pte. Ltd.
Brand: noomoo
Email: simplysocial@simplymadefoods.com